Job details Customer Service Agent

Posting Period

From January 04, 2023
to March 31, 2023

Country or region

United States

Location

Milwaukee, Wisconsin

Business Unit

Biofuels and Distilled Spirits

Department

Customer Service / Logistic

Entry date

As soon as possible

Job Status

Permanent - Full time

Minimal required work experience

6 to 9 years

Minimal education level required

Bachelor's Degree

Salary

To be determined

Benefits

Competitive social benefits

Customer Service Agent

Main Functions

  • Responsive order processing for domestic customers
  • Provide tracking of shipments and updating customers
  • Communicate frequently with internal/external customers and distribution sites
  • booking and liaising with freight carriers, LTL, FTL and Express courrier
  • Set priorities, achieve deadlines, and manage multiple tasks at the same time
  • Invoicing responsibilities
  • Miscellaneous tasks upon request

Technical skills

Required

  • Bachelor’s degree from a four-year college and/or eight years related customer service experience
  • Proficient in Microsoft Office; Excel, Word and PowerPoint.
  • Experience with web based ordering/accounting systems

Personal abilities

Required

  • Accuracy and attention to detail
  • Excellent verbal and written communication skills
  • Must possess strong analytical skills
  • Great team spirit

General criteria

Required

  • Strong problem solving, decision making, critical thinking and negotiations skills

An asset

  • Ability to multi-task
  • Logistic skill, Thorough understanding of transportation modes and solutions
  • Interest in the sciences

Organization

Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 5,000 people working in more than 45 countries on 5 continents.

Lallemand Biofuels & Distilled Spirits is a leading fermentation ingredients supplier (yeast, yeast nutrients, and antimicrobials) for both the bioethanol and distilled spirits markets. Our clients depend on Lallemand ingredients for their fermentation processes as well as consulting and training services for those sectors.

Supported by an extensive network of warehouses, Lallemand Biofuels & Distilled Spirits' main office is located in the United States, with satellite branches worldwide.

In both the biofuel and spirits industries, the team behind the operation demonstrates an unparalleled sense of innovation, aiming to provide the best possible quality of fermentation.

Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

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