Job details Bilingual customer support representative

Posting Period

From March 29, 2021
to April 23, 2021

Country or region



Sault-Ste-Marie, Ontario

Business Unit

Plant Care


Customer Service / Logistic

Entry date

As soon as possible

Job Status

Temporary - Full time (4 months)

Minimal required work experience

An asset

Minimal education level required

Completed or working toward a post-secondary education

Work schedule

5 days a week, 40 hours per week / End of contract around September 1st 2021


To be determined

Bilingual customer support representative

Main Functions

The Bilingual Customer Support Representative is accountable for maintaining Lallemand’s service level standards, the delivery of high-quality customer service, and providing support across the company by fulfilling various administrative and clerical duties as required. This role has the potential to transition into a year-round position for the successful candidate.

Tasks associated with this position also include, but may not be limited to:

  • Assist with the order process, including order input and follow-up (as required);
  • Coordinate with the Warehouse Assistant on shipping and fulfilment of orders;
  • Assist customers in all account related matters;
  • Maintain and organize customer records (electronic and paper as required);
  • Assist in the sales process, including transitioning prospects into customers and monitoring lead, prospect, and customer statuses;
  • Provide minor technical support to customers as appropriate;
  • Perform administrative duties of a highly confidential nature, including editing, formatting final reports, typing letters and memos;
  • Receive telephone calls and assist with placement of calls;
  • Perform routine tasks including receiving, sorting, and distributing mail and take appropriate action regarding mail (as required);
  • Receive visitors, answer general questions, and direct individuals to the appropriate person;
  • Receive e-mail and respond directly or forward to appropriate person for response;
  • Attend meetings and take minutes as required. Distribute minutes to attendees afterwards;
  • Other duties as required.

Technical skills


  • Completed or working toward a post-secondary education in Business Administration or a science related degree
  • Must be able to demonstrate intermediate skills in MS Office
  • Excellent written and oral communication skills in English and French

Personal abilities


  • Demonstrated capability of learning new order entry systems
  • Superior organizational and attention to detail skills
  • Proactive problem solver who takes initiative
  • Team player and able to work effectively with minimal supervision
  • Sound interpersonal skills

An asset

  • Exceptional customer service skills and customer service experience


Lallemand is a privately held Canadian company, founded at the end of the 19th century, specializing in the development, production and marketing of yeasts and bacteria. The company is comprised of 11 major business units, each focused on specific applications of yeast and bacteria, with activities throughout worldwide. Administrative offices for the parent company are in Montreal, Canada. Today, Lallemand employs more than 4500 people working across more than 45 countries, on 5 continents.

Yeast, bacteria, mushrooms: micro-organisms have always lived in harmony with plants, and they are now being recognized for their many agricultural benefits. As an international specialist in micro-organisms, Lallemand Plant Care carefully selects strains for agricultural use, in order to improve plant nutrition, health, and productivity.

Joining the Lallemand Plant Care team means collaborating with people who work passionately to de-velop sustainable, efficient, and clean solutions for agriculture professionals, green spaces, and the forestry sector. We are regularly looking to recruit new talent across the globe to help support our commercial, logistical, marketing, production, and research and development efforts.

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