Job details Logistics and Customer Service Advisor

Posting Period

From April 15, 2021
to May 07, 2021

Country or region

Canada

Location

Sault-Ste-Marie, Ontario

Business Unit

Plant Care

Department

Customer Service / Logistic

Entry date

As soon as possible

Job Status

Permanent - Full time

Minimal required work experience

1 to 3 years

Minimal education level required

Post-secondary program

Work schedule

5 days a week, 40 hours per week

Salary

Based on experience

Benefits

Competitive social benefits

Logistics and Customer Service Advisor

Main Functions

Our Customer Service/Logistics department is looking for a versatile individual to join our growing team as a Logistics and Customer Service Advisor. Reporting to the Supply Chain Manager, the Logistics and Customer Service Advisor is the primary point of contact with our customers. The successful candidate will focus on all aspects of customer satisfaction as well as complete order management.

We are looking for an enthusiastic individual who can handle a high volume of orders, find unique ways to address customer complaints and concerns, foster positive customer relationships and perform administrative tasks. The successful candidate for this position will be proficient in the company's high standards of customer service and have a good knowledge of the products to provide prompt and accurate assistance to customers.

The Logistics and Customer Service Advisor is responsible for ensuring that customer commitments are met and that the flow of information related to orders is controlled. He/she ensures that the contractual commercial conditions negotiated with the customer are implemented and respected. He/she is also responsible for creating various reports and participating in the optimization of operations.

Tasks associated with this position also include, but may not be limited to:

  • Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution;
  • Resolve most routine and some more complex, non-routine problems and communicates solutions or requested information to the customer;
  • Analyze customer service needs and refer to other departments or technical departments for follow-up as needed;
  • Utilize the customer relations database to record activity and research order and/or product information;
  • Gather and analyze data to develop ideas used for optimization of supply chain operations;
  • Review product movement/inventory control to identify sources of problems and develop suggested solutions;
  • Manage the order process from receipt and entry of customer order to delivery and follow-up;
  • Maintain a high level of professionalism with customers and establish a positive relationship with each customer;
  • Maintain and organize customer files (electronic and paper, as needed);
  • Work with the management team to stay current on products and be informed of any changes in company policies;
  • Participate in other departmental duties, such as month-end procedures for the finance department as it relates to customer orders;
  • Performs miscellaneous administrative duties;
  • Adhere to the health and safety policy at all times.

Technical skills

Required

  • Proficiency in data entry
  • Proficiency in Microsoft Office 365
  • College diploma in business or administration or equivalent
  • Excellent verbal and written communication skills
  • Minimum of one to two years’ experience in a customer service and/or logistics and/or administrative role

An asset

  • Excellent verbal and written communication skills in French

Personal abilities

Required

  • Ability to remain professional and courteous with customers at all times
  • Discreet and honest in order to respect the confidentiality of client information
  • Strong ability to learn new computer systems
  • Comfortable in a complex and fast-paced environment
  • Team player and ability to work effectively with minimal supervision
  • Intellectual rigor and organizational skills
  • Team player and ability to work effectively with minimal supervision
  • Strong interpersonal skills and enjoys working with the public

An asset

  • Exceptional customer service skills

Organization

Lallemand is a privately held Canadian company, founded at the end of the 19th century, specializing in the development, production and marketing of yeasts and bacteria. The company is comprised of 11 major business units, each focused on specific applications of yeast and bacteria, with activities throughout worldwide. Administrative offices for the parent company are in Montreal, Canada. Today, Lallemand employs more than 4500 people working across more than 45 countries, on 5 continents.

Yeast, bacteria, mushrooms: micro-organisms have always lived in harmony with plants, and they are now being recognized for their many agricultural benefits. As an international specialist in micro-organisms, Lallemand Plant Care carefully selects strains for agricultural use, in order to improve plant nutrition, health, and productivity.

Joining the Lallemand Plant Care team means collaborating with people who work passionately to de-velop sustainable, efficient, and clean solutions for agriculture professionals, green spaces, and the forestry sector. We are regularly looking to recruit new talent across the globe to help support our commercial, logistical, marketing, production, and research and development efforts.

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