Job details Customer service and logistic coordinator LSC

Posting Period

From September 10, 2021
to October 31, 2021

Country or region



Mirabel, Québec

Business Unit

Specialty Cultures


Customer Service / Logistic

Entry date

As soon as possible

Job Status

Permanent - Full time

Minimal required work experience

4 to 5 years

Minimal education level required


Work schedule

37,5 heures par semaine, du lundi au vendredi de 8h à 16h30


Based on experience


Competitive social benefits

Customer service and logistic coordinator LSC

Main Functions

Reporting to the VP, Planning and Purchasing - LSS, the LSC (Lallemand Spécialités Cultures) customer service and logistics coordinator will coordinate the shipments of goods with the various transport brokers and will ensure product customs compliance. He will be careful to meet the needs of the clientele efficiently and with enthusiasm.


  • Control, record and confirm North American and international orders;
  • Issue inter-company purchase orders for the replenishment of stocks;
  • Collaborate and monitor the progress with customer services for these orders, prepare follow-up reports for salespeople;
  • Follow specific requests (prepayment, quarantine, etc.);
  • Coordinate the preparation of orders;
  • Follow up on orders to prepare with the shipping sector;
  • Organize and prepare shipping documents, certificates of origin and shipping slips in accordance with Canadian, American and international customs regulations, laws and formalities in collaboration with the customs broker;
  • Coordinate the transport (air, sea and road) of merchandise from and / or to customers and suppliers and make the necessary follow-ups;
  • Send the original documents;
  • Ensure delivery, retrieve proof of delivery and update the order software;
  • Proceed to invoicing;
  • Optimize internal processes and procedures;
  • Update customer files;
  • Assist sales representatives on forecasts and specific customer requests;
  • Participate in inventories of finished products;
  • Monitor performance indicators;
  • Ensure compliance with C-TPAT, BPF policies, internal procedures and health and safety regulations;
  • Maintain a document filing system;
  • Collaborate with the various internal departments of the company;
  • Participate in various special mandates.

Technical skills


  • Experience in the pharmaceutical or food sector is an asset; just like knowledge of American F.D.A .
  • Hold a DEC or AEC in transport logistics techniques or in another related field;
  • At least five (5) years of experience in transport logistics;
  • Excellent oral and written communication skills, in French as in English, exchanges and good listening skills, to enable effective teamwork;

Personal abilities


  • Organized, structured approach (multiple tasks) to effectively handle a heavy workload under tight deadlines;
  • Ability to manage priorities, autonomy, rigor and thoroughness;
  • Ability to adapt to changes and continuous improvement, in an environment of fast and versatile work;


Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 4,500 people working in more than 45 countries on 5 continents.

Lallemand Specialty Cultures is dedicated to developing and producing specialty cultures for dairy and meat applications. The team is comprised of agrifood engineers, microbiologists, and biochemists, all of whom strive to produce top-tier solutions adapted to each client's needs: Cheese and fermented milk; Differentiation; Various meat-centric applications; Curing processes; Production of tailor-made microbial cultures. This business unit, as well as its production facilities, are located in France with representatives in North America and Europe. This structure allows the entire team to share their know-how with thousands of clients worldwide.

Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

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