Customer Service & Sales Support Officer

Main Functions

This role will be part of the commercial team and will have two main focus areas:

• Customer Service – the objective is to receive purchase orders from customers in the United States and Canada and to create, manage and ultimately organize the delivery of Sales orders using the ERP system (SAP). Managing the communication with customers regarding the status of their orders is an important element of the role.
• Sales Support – includes supporting the commercial team and customers where needed; internal coordination with the larger Exter organization and/or other stakeholders - to resolve issues, meet (information) requests from customers or otherwise support the commercial team.

CUSTOMER ORDER MANAGEMENT & LOGISTICS:

• Process customer orders efficiently and accurately by provide the customer confirmation notifications, and communicating with customers if any additional or special requirement is needed.
• Perform order entry in system includes entering the sales order, resolve potential issues with credit limits or pricing, proforma invoice, packing list, delivery note, and shipping documents according to customers’ requirements to ensure on time delivery.
• Inform customers on the planned arrival of their orders and provide regular shipment updates.
• Responsible to liaise and working closely with the warehouse provider, freight forwarders, customs brokers, courier services to arrange outbound deliveries to customers and also track and manage inbound shipments until goods receipt into the warehouse.
• Manage the communication with customers around documentation requests, complaints, any other inquiries and involving the back-office where needed to meet the customers’ expectations.

SALES SUPPORT

• Provide support to the commercial team as requested.
• Respond to general questions and requests of customers and sales managers (e.g. product information, conditions of sales, lead-times)
• Data administration in SAP (ERP system) and Salesforce (CRM system)
• In coordination with the sales team, actively approach (potential) customers to interest them in product offerings and create opportunities for the sales team.

 #LI-DNP

Technical skills

Required

• • Excellent skills in Microsoft Office Excel, Word and PowerPoint.

An asset

• • Experience with CRM (preferably Salesforce) and ERP (preferably SAP) applications.

Personal abilities

Required

• • Excellent interpersonal and communication skills.
• • Able to work independently & self-propelling.
• • Administrative, record-keeping with attention to detail.
• • Ability to multi-task.
• • Focus and deadline oriented without compromising the process.
• • Knowledge of and ability to collaborate with other departments when necessary.
• • Excellent organizational skills.
• • Analytical and problem-solving skills.
• • Ability to work under pressure.

Organization

Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 5,000 people working in more than 45 countries on 5 continents.

Lallemand's Bio-Ingredients business unit has decades of experience as a quality yeast producer for the savory, health, and biotech industries.

We produce a wide range of products including yeast extracts, inactive yeasts and their derivatives for flavour enhancers, enriched mineral and vitamin yeasts for the health supplement and health food markets, and high-grade yeast extracts for the biotech industry. These products are propelled across the globe thanks to our impressive reach and a large dedicated team that serves our customers worldwide.

The Bio-Ingredients team is proud of the strong partnerships it has forged with its clients, relying on trust and cooperation in order to develop custom solutions for each individual business. Check out the available career opportunities in North America and several European countries.

Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.