Technical support manager- Plant-based (F/H)

Main Functions

Reporting to the Category Manager, the Technical Support Manager supports the development of the Plant-Based culture portfolio and provides technical assistance to customers.

CUSTOMER TECHNICAL SUPPORT
- Assist the sales representatives on a technical and scientific level and accompany them on an ad hoc basis during customer visits;
- Present the technical aspects of the culture portfolio;
- Understand customer needs/expectations;
- Supervise and follow customer trials with the sales team;
- Train distributors on the culture portfolio and its applications.

CULTURE PORTFOLIO & MARKET
- Contribute to the development and evolution of the plant-based culture portfolio;
- Provide information on competition and new products to sales team/product manager;
- Participate and/or speak at conferences, seminars and trade fairs;
- Consolidate and leverage sales team market on LSC culture product experiences;
- Train internal sales team on the culture portfolio and its applications;
- Contribute to the definition of marketing actions;
- Write articles for specialized journals;
- Translate and adapt product materials according to market, customers and/or geographical areas La Ferté-sous-Jouarre (77) or Blagnac (31).

RELATIONSHIP WITH INTERNAL R&D / EXTERNAL TECHNICAL INSTITUTES
- Participate in the definition of the plant-based portfolio R&D plan;
- Contribute in setting-up and following-up application trials in collaboration with R&D;
- Facilitate product documentation by transforming R&D data into customer/user arguments;
- Be at the interface customer/R&D for technical requests.

PARTICIPATE IN ESTABLISHING AND MONITORING THE BUDGET ALLOCATED TO THE PLANT-BASED CATEGORY

Technical skills

Required

• MSc in food sciences / biotechnology / biochemistry

Personal abilities

Required

• + 5 years successful experience in the food industry in particular in fermented foods and ideally on plant-based fermented foods.
• Fluent in English
• Autonomous, adaptability and assertiveness
• Technical and synthesis skills with attention to detail
• Business oriented
• Excellent organization and communication skills
• Enthusiastic and energetic team player, working within a multi-disciplinary and international team

General criteria

Required

• Ideally located in one of our sites in France: La Ferté-sous-Jouarre (77, France) or Blagnac (31, France)
• Open for home-office
• Travelling up to 40%, mainly Europe

Organization

Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 5,000 people working in more than 45 countries on 5 continents.

Lallemand Specialty Cultures is dedicated to developing and producing specialty cultures for dairy and meat applications. The team is comprised of agrifood engineers, microbiologists, and biochemists, all of whom strive to produce top-tier solutions adapted to each client's needs: Cheese and fermented milk; Differentiation; Various meat-centric applications; Curing processes; Production of tailor-made microbial cultures. This business unit, as well as its production facilities, are located in France with representatives in North America and Europe. This structure allows the entire team to share their know-how with thousands of clients worldwide.

Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.