DAP (Digital Adoption Platform) Content Creator

Main Functions

We are seeking a skilled DAP (Digital Adoption Platform) Content Creator to join our team and support the implementation of the WalkMe platform and will assist with building training materials on our Microsoft Dynamics Finance and Operations ERP. The ideal candidate will be responsible for creating, managing, and optimizing digital guidance content to enhance user experience and drive digital adoption goals. The position will be reporting to the Organizational Change Management Leader.

Key Responsibilities:

• Identify learning objectives and apply the correct DAP solution.
• Design and build digital guided training content using the WalkMe Editor software for Microsoft Dynamics Finance & Operations platform.
• Conduct platform quality assurance testing and lead solutioning sessions with the SMEs.
• Maintain and troubleshoot published DAP content.
• Consult on DAP best practices and creative DAP solutions that deliver maximum impact on KPIs.
• Collaborate with various business streams to ensure alignment and successful implementation.
• Document and develop training materials for servicing and maintaining all created content.
• Leverage DAP Leverage user behaviour analytics to prioritize and improve content delivery and provide better support for the end users.
• With the help of WalkMe analytics, understand product usage metrics to develop the digital adoption content roadmap.

#LI-DNP 

Technical skills

Required

• Background in instructional design or learning & development.
• WalkMe or another DAP platform implementation experience

An asset

• Experience with Dynamics Finance and Operations ERP
• Certification in WalkMe Builder I and II courses through the Digital Adoption Institute.

Personal abilities

Required

• Good technical writing and oral communication skills
• Strong organizational skills with a high attention to detail
• Experience working in an environment that requires the ability to multitask and prioritize a workload of competing priorities
• Strong analytical and problem-solving skills
• Ability to independently manage several projects simultaneously and operate under tight deadlines

Organization

Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 5,000 people working in more than 45 countries on 5 continents.

Lallemand's corporate division encompasses all of the support services offered to our branches. Its goal is to optimize internal processes, ensure that your operation is running smoothly, and that your strategy is well thought-out.

Our corporate branch's head office is located in Montreal, Canada, and relies on a team that specializes in: Management; Finance and accounting; Engineering; Research and Development (R&D); Human Resources (HR); and Information Technology (IT). If you want to help bring enthusiasm, collaboration and innovation to our workplace, we'd love to get to know you!

Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.