Customer Service Officer

Main Functions

Our Customer Service department is looking for a versatile individual to join our team as Customer Service Officer. Reporting to the Supply Chain & Operations Manager, the Customer Service Officer will work in a team as the one of the primary contacts with Lallemand Animal Nutrition internal and external customers. The successful candidate for this position will be ready to learn about exceptional communication skills, how to promote good relations with colleagues, and how to provide the best customer experience possible.

 

Key Responsibilities include but are not limited to:

• Coordinate the collection and processing of sales orders;
• Placement of sales orders with the warehouse(s) in a timely manner to allow for prompt dispatch & delivery;
• Handle phone calls and emails from internal and external customers inquiries including tracking deliveries, compiling and sending customers welcome packs;
• Complete stock reconciliations;
• Consolidate customer complaints information and pass issues to senior team members;
• Support administrative tasks, including data entry;
• Work collaboratively with team members to ensure smooth daily operations.

 

 

Technical skills

Required

• A school leaver with a keen interest in customer service
• Strong communication and interpersonal skills

An asset

• Microsoft Office

Personal abilities

Required

• Must be able to work both as a team player and excellent communication skills - both oral and written, attention to detail with high accuracy.
• Data entry accuracy
• A positive attitude and willingness to learn

General criteria

Required

• Must be able to work in the office in Maroochydore, QLD, Australia - this is not a WFH position.

Organization

Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 5,000 people working in more than 45 countries on 5 continents.

Lallemand Animal Nutrition is committed to optimizing animal performance and wellbeing with specific microbial product and service solutions. We develop, produce and market silage additives, probiotics, antioxidants and yeast derivatives for animal nutrition, as well as microbial solutions for animal environment. We serve all livestock markets: ruminant, swine, poultry, aquaculture as well as equine and companion animals. We like to define ourselves as a “field-led science supported” company. As such, our solutions are supported by a strong commitment to R&D and technical support with a team of experts in the field. Our solutions are marketed in over 80 countries around the world, through our own sales teams or local distributors.

Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.