Account Manager - Americas

Main Functions

Reporting to the Sales Manager - Americas, the Account Manager is responsible for managing their client portfolio while contributing to sales growth by acquiring new clients. They support their clients in their development (forecast management, soumissions, training, etc.) and collaborate with the team to achieve annual sales targets.

Responsibilities:

• Build and maintain strong and lasting business relationships with our commercial partners.
• Create a trust-based relationship with our clients to understand their needs and business objectives and propose tailored solutions.
• Actively participate in the development of complex custom formulations meeting the specific needs of each client.
• Effectively communicate the added value of our offer through personalized scientific and marketing presentations, using databases developed by our marketing services.
• Prepare and manage budgets related to your accounts (sales and expenses), support them with the commercial management, and monitor their monthly achievement against orders and sales forecasts.
• Respond to product information requests received during trade shows, on our website, or by phone/email.
• Identify and prospect potential clients to develop our client base.
• Participate in various promotional events such as conferences, fairs, meetings, and other events.
• Stay informed about recent developments, research, and scientific publications concerning the nutraceutical market in the Americas.
• Collaborate with various internal departments (production, quality control, scientific affairs, regulatory affairs, marketing, etc.).
• Follow up with clients and prospects via our CRM/CDP.
• Participate in various special assignments.

Note: The use of the masculine form is employed without discrimination and for the purpose of lightening the text.

Technical skills

Required

• Bachelor's degree in science (microbiology is an asset) or administration
• Minimum of three (3) years of experience in technical sales in the biotechnological, medical, or food B2B sector
• Experience in medium/long-term project management

Personal abilities

Required

• Patience and attention to detail
• Excellent oral and written communication skills in French and English
• Teamwork and customer service orientation
• Advanced computer skills (Excel, Word, PowerPoint, CRM/CDP)

General criteria

Required

• Available to travel (25% of the time) mainly in Canada and the United States, and work weekends during promotional events the company participates in

Organization

Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 5,000 people working in more than 45 countries on 5 continents.

Lallemand Health Solutions specializes in the production of probiotics intended to serve the agri-food, parapharmaceutical, and pharmaceutical industries. With its manufacturing processes adhering to the highest standards of quality, the company provides probiotic strains that help millions of people improve their health and well-being.

On top of its extensive portfolio of ready-to-use probiotics (Lacidofil®, Probiokid®, Probio'Stick®, Protecflor®), the Health Solutions branch also tailor-makes unique formulas to respond to clients' unique needs. This process employs the Harmonium, Lafti®, or Rosell® strains.

The Lallemand Health Solutions team enjoys a stellar reputation, as one of the only companies that is authorized to produce the S.boulardii strain. Whether in North America, Europe, or Asia, your next pro-fessional challenge awaits you at Lallemand!

Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.