Technical Services Manager

Main Functions

Region: Remote – Ohio, Michigan, Pennsylvania, New York, Ontario Canada

A leading global ingredients supplier has an opening for Technical Services Manager. This position will be responsible for providing technical services to the Fuel Ethanol Industry. This will be done by way of supporting, servicing, troubleshooting, and training our existing/potential customer base. Other responsibilities include but are not limited to: managing and directing new business in the region, supporting Regional Sales Managers, and participating in industry events as required.  This position will report directly to the Director of Technical Services.

Responsibilities:

• Understand and assess current and new technologies including analysis, recommendations, and feedback as required
• Work with customers to validate and optimize LBDS products
• Assist employees and customers with process troubleshooting and plant audits
• Build and share technical reports analyzing various plant conditions and convey findings to team and customers
• Work with Regional Sales Managers as appropriate to develop and grow market share
• Participate in Fuel Ethanol Industry events and represent the company’s views and vision
• Safely and efficiently work on customer premises

Knowledge, Skills & Experience:

• Bachelor’s degree in science, engineering, technical/fermentation training, or similar field
• Minimum of 5 years experience in the Ethanol Industry
• Extensive knowledge of, and hands-on experience in, the dry grind ethanol industry (batch or continuous)
• Previous Lab Management or Production Management experience is a plus
• Exceptional written/oral communication and public speaking skills
• Previous experience with SAS JMP software preferred
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and other data management formats

Professional and Personal Capabilities:

• Must be able to work both independently and within a team setting
• Effectively converse in technical matters and solutions when dealing with real time process related issues
• Sales skills are a plus
• Successful candidate will be expected to complete all levels of required safety training
• Candidate should be comfortable creating and presenting information to customers
• Candidate must be of high character, professional, and familiar with the Fuel Ethanol Industry

Additional Information:

• Willing to travel at least 40-50% of the time within your geographically assigned territory
• Must be able to conduct educational presentations across the industry
• Possible relocation needed (assistance provided if necessary)

Compensation:

• Base Salary + Bonus
• Car Allowance
• Health insurance (Medical, Dental and Vision)
• 401K plan

Organization

Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 6,500 people working in more than 45 countries on 5 continents.

Lallemand Biofuels & Distilled Spirits is a leading fermentation ingredients supplier (yeast, yeast nutrients, and antimicrobials) for both the bioethanol and distilled spirits markets. Our clients depend on Lallemand ingredients for their fermentation processes as well as consulting and training services for those sectors.

Supported by an extensive network of warehouses, Lallemand Biofuels & Distilled Spirits' main office is located in the United States, with satellite branches worldwide.

In both the biofuel and spirits industries, the team behind the operation demonstrates an unparalleled sense of innovation, aiming to provide the best possible quality of fermentation.

Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.